Shipping Policy

We are committed to delivering your order with the utmost care and speed. Below, you'll find everything you need to know about our shipping process.

1. Shipping Locations
We currently ship to addresses within the United Kingdom only. If you’re located outside of our current shipping zones, please contact our customer support team at support@lux-collection.com to inquire about available shipping options.

2. Shipping Methods and Delivery Times

We offer free standard shipping for all orders within the UK. All orders are processed and shipped within 7 business days. Once your order is shipped, you will receive an email with tracking information.

Please note that delivery times may vary depending on your location, but you can expect to receive your order within 7–14 business days from the date of shipment.

3. Shipping Costs
We offer Free Shipping on all UK orders over £50. For orders under £50, a shipping fee will apply, which will be calculated at checkout based on your location and the shipping method selected.

4. Order Processing
Orders are typically processed within 1–2 business days of being placed. Once your order is processed, you will receive an email notification with tracking details (if available). Please note that orders placed on weekends or holidays will be processed the next business day.

5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery. If you have any issues with tracking or delivery, please contact our customer support team at support@lux-collection.com.

6. Shipping Restrictions

• We are unable to ship to P.O. Box addresses.
• For international shipments, please note that any customs duties or taxes incurred will be your responsibility. These charges are imposed by the destination country and are not included in the shipping cost.

7. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays. We are not responsible for items lost or delayed due to incorrect address information.

8. Damaged or Lost Shipments
While we take great care in packaging and shipping your order, we are not liable for any items that are lost, stolen, or damaged during transit. However, if your package arrives damaged, please contact us immediately at support@lux-collection.com, and we will assist you in resolving the issue.

9. Delays in Shipping
We make every effort to ensure timely delivery, but sometimes unforeseen circumstances (such as weather conditions, customs delays, or courier issues) may cause delays. If your order has not arrived within the expected time frame, please reach out to us, and we will investigate the matter for you.

10. Contact Us
If you have any questions about shipping, delivery times, or tracking, please feel free to contact our customer support team at:
Email: support@lux-collection.com