Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of our website, lux-collection.com (“the Website”), and the purchase of products from us. By accessing or using our Website and placing an order, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Information
Lux Collection is a UK-based online retailer offering a selection of luxury products designed to provide high perceived value and solve real-world problems. We reserve the right to change, modify, or revise these Terms at any time, and such changes will take effect immediately upon posting.

2. Orders and Payment
All orders placed on lux-collection.com are subject to availability and acceptance. Once your order is placed, you will receive an email confirmation. Payment for all orders must be made in full before products are shipped. We accept major credit cards and PayPal for secure transactions.

3. Product Descriptions
We aim to provide accurate product descriptions, but we do not warrant that the descriptions, images, or any other content on the Website is error-free, complete, or current. Product colors and details may vary slightly depending on your monitor settings.

4. Pricing and Shipping
Prices displayed on the Website are in GBP and are exclusive of taxes and shipping fees. Shipping costs will be calculated at checkout based on your delivery address. All orders will be shipped to the address provided during checkout. Please note that we are not responsible for any customs or import duties that may be applied once the parcel reaches its destination country.

5. Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return most items within 30 days of receiving your order. Items must be unused, in original condition, and in their original packaging. To initiate a return, please contact our customer support team at support@lux-collection.com.

Once we receive your return, we will issue a full refund to your original payment method, excluding shipping charges. For defective or damaged products, please contact us immediately, and we will arrange a replacement or refund.

6. Privacy Policy
Your privacy is important to us. We collect personal information to process orders and improve your shopping experience. We will never sell, rent, or share your personal details with third parties without your consent, except as necessary to process your transactions or comply with legal requirements. For more details, please refer to our Privacy Policy.

7. Limitation of Liability
Lux Collection is not liable for any indirect, incidental, or consequential damages arising from your use of our products or the Website. We make no guarantees regarding the availability of products, and our liability is limited to the total value of your order.

8. Intellectual Property
All content on the Website, including but not limited to images, text, logos, graphics, and software, is owned by Lux Collection or licensed to us. All rights are reserved. Unauthorized use or reproduction of any content is prohibited.

9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Information
If you have any questions or concerns about these Terms & Conditions or our products, please contact us at:
Email: support@lux-collection.com